Is Super.com a Scam?

If you’re thinking of using Super.com, you need to know whether it’s safe. Is Super.com a scam? 

Below, we explain whether Super.com is a scam and discuss some steps you can take to improve your safety when using this platform. 

What Is Super.com?

Super.com is a travel and financial services platform that offers discounted hotel bookings, a cash‑back membership program, and a hybrid debit–credit card. 

Customers access its products through a mobile app or website.

Super.com was originally SnapTravel, a service created in 2016 by Hussein Fazal and Henry Shi to sell hotel rooms via text and WhatsApp. 

The company expanded into e‑commerce and financial services, then rebranded as Super.com in 2022 to reflect its broader mission. In April 2023, it raised US$85 million in Series C financing to develop new features. 

Is Super.com a Scam?

No, Super.com is not a scam. It’s a legitimate business that provides hotel bookings and financial products, although it’s most well-known for its hotel booking platform. 

Several third-party publications and review sites have evaluated Super.com. 

For example, The Budget Diet says that Super.com is a legitimate platform offering travel discounts, cashback rewards, and earning opportunities, but its best features require a $15/month membership, and user experiences vary.

User reviews of Super.com are mixed at the time of writing:

• 4.4 out of 5.0 stars (from 44,986 reviews) on Trustpilot.
• 4.5 out of 5.0 stars (from 22,564 reviews) on Google Play.
• 4.4 out of 5.0 stars (from 6,070 reviews) on REVIEWS.io. 
• 3.52 out of 5.0 stars (from 2,303 reviews) on Better Business Bureau. 
• 3.7 out of 5.0 stars (from 2,212 reviews) on Sitejabber.
• 1.5 out of 5.0 stars (from 2,434 reviews) on Pissed Consumer.

Many customers praise the low prices and simple booking process, although some complain about unexpected subscription charges and difficulties in obtaining refunds. 

On online forums like Reddit, people report varying experiences.

Multiple users report smooth check-ins and meaningful discounts. A few note the hotel didn’t see the booking until closer to check-in, but it did appear later and worked out. 

However, a sizable minority reports having experienced serious issues, such as missing reservations, incorrect room types, unexpected fees, difficulty canceling, and recurring membership charges. 

Super.com is a Better Business Bureau (BBB) accredited business and holds an “A+” rating on the BBB website as of this writing. 

The company has received 2,365 complaints over the last three years, with 1,311 resolved within the past 12 months. Common complaint issues include changes to reservations, difficulties with refunds, and unwanted enrollment in subscription plans. 

While Super.com is clearly committed to resolving complaints, the high volume indicates ongoing customer‑service problems.

Super.com security 

In its privacy policy, Super.com says it has put in place “commercially reasonable controls and appropriate technical, physical, and organizational measures” to keep your personal data secure. 

Super.com privacy 

Super.com explains in its general privacy policy the kind of data it collects, why, and with whom it shares it. 

It may collect the following personal information:

• Identifiers: Name, phone number, address, online identifiers, IP address, device identifier, and email address. 
• Recordkeeping information: Bank account number and credit card number.
• Demographic information: Age and gender.
• Commercial information: Products or services purchased or considered, bookings made, and offerings interacted with.
• Internet or other electronic network activity information: Search history and interactions with Super.com. 
• Geolocation data: Precise geolocation information and IP address. 
• Audio information: Recordings from calls with customer support.
• Inferences: Predictions about your financial behavior. 

The company obtains this data directly from you, as well as through cookies and tracking technologies, third-party services and partners, linked apps, public sources, and business partners. 

Super.com may use your data to provide, personalize, and improve services, as well as to communicate with you (including for marketing purposes). Plus, to deliver targeted advertising, determine your eligibility for certain products, analyze behavior and improve services, detect and prevent fraud, and comply with legal and regulatory requirements. 

It may share your data with affiliates, business partners, service providers (including payment processors, analytics companies, and fraud prevention tools), advertising and marketing companies, government or law enforcement agencies (when required), and potential buyers/investors if the business is sold or restructured. 

The company sells or shares some data with third parties for advertising and analytics purposes.

Super.com and partners use cookies and tracking to show targeted ads. You can opt out via the Digital Advertising Alliance tools, Google Analytics opt-out, or device settings. Opting out does not remove ads, only limits personalized ads.

It may send marketing by email, text, phone, or mail. You can opt out anytime. 

The company will retain your data for as long as necessary to provide services, comply with legal requirements, resolve disputes, maintain business records, and enforce agreements.

Depending on where you live, you may have the right to access the data collected about you, correct inaccurate data, delete your data, opt out of data sales or targeted advertising, request a copy (portability) of your data, and not be discriminated against for exercising your rights. 

Super.com may offer rewards/discounts in exchange for using your personal data. Participation is optional and can be withdrawn at any time.

So, Should You Use Super.com?

Depends.

Super.com may be suitable for travelers who want affordable hotel rates and can manage their subscriptions, but it is probably less ideal for users who book travel infrequently. 

How to Use Super.com Safely and Privately 

• Understand the membership model. Super.com’s bigger discounts often come only if you join their $15/month Super+ membership. If you don’t want ongoing charges, make sure you’re only checking out with a one-time purchase. Look closely for any pre-checked boxes or small print about subscriptions.
• Use a virtual card. Since some users report surprise recurring charges, consider using a virtual credit card or a card that you can lock after use. This limits exposure if a subscription is triggered unintentionally.
• Compare prices before booking. Super.com “discounts” aren’t always unique.
  Before booking, check the hotel’s website directly and other booking sites. If the difference is small, booking directly may offer better safety and flexibility.
• Opt out of marketing. After creating an account, you can opt out of receiving marketing emails, SMS, and promotional calls.
• Log in with an email and password. This helps minimize the data shared between platforms.
• Give only the minimum information needed. And deny unnecessary permissions on the Super.com app.
• Confirm your reservation directly with the hotel. After booking through Super.com, call the hotel to ensure your reservation is correctly registered and reduce unwelcome surprises at check-in.
• Monitor your statements. Add a monthly reminder in your calendar to check for any recurring charges from Super.com.