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Ally McLachlan, Senior Director of Operations

Ally McLachlan

Senior Director of Operations

Ally McLachlan is DeleteMe’s Senior Director of Operations. Their role is to lead DeleteMe’s Privacy Operations group, a global team that delivers privacy reports and incident response for enterprise clients, as well as scaled customer support. Ally is driven by their passion for protecting persecuted minorities from online harassment.

Before coming to DeleteMe, Ally was instrumental in scaling operational teams for some of the fastest-growing tech companies. These include Intuit acquired martech company Demandforce, FiveStars Loyalty (purchased by global payments leader SumUp in 2021), fintech startup Human Interest, and esports and mobile gaming platform Skillz Inc.

Achievements

  • Builder of industry-leading technology solutions, including award-winning IVR system, which reduced high-volume call center wait times by 50%.

  • Pioneered ‘Success Based Support’ initiatives across multiple companies, turning cost center teams into value add functions.

  • Generated millions of dollars in revenue through scaling best in class Customer Success programs.

  • Oversaw a global operations workforce through a successful IPO in a company named the #1 fastest-growing in America.

Education

  • BA Politics, University of Warwick, UK.