Is ASAP Tickets a Scam?

If you’re thinking of buying tickets from ASAP Tickets, you need to know whether it’s safe. Is ASAP Tickets a scam? 

Below, we explain whether ASAP Tickets is a scam and discuss some steps you can take to improve your safety when using this travel agency. 

What Is ASAP Tickets?

ASAP Tickets is a travel agency that sells discounted airline tickets and offers “travel extras” such as hotel bookings and travel insurance.

Consumers who are looking to book flights provide travel details (like dates, destinations, and contact information), and are then connected with live travel agents who find and book cheaper flights for them.

ASAP Tickets is a brand of International Travel Network LLC, founded in 2001 and headquartered in California. 

Is ASAP Tickets a Scam?

No, ASAP Tickets is not a scam. It’s a legitimate travel agency.

User reviews of ASAP Tickets are mixed as of the time of writing, though most of them skew positive. 

• 4.9 out of 5.0 stars (from over 100,000 reviews) on Trustpilot.
• 1.1 out of 5.0 stars (from almost 100 reviews) on Yelp.
• 4.4 out of 5.0 stars (from over 2,000 reviews) on Facebook.
• 4.8 out of 5.0 stars (from over 1,000 reviews) on Reseller Ratings.
• 4.58 out of 5.0 stars (from over 2,000 reviews) on Better Business Bureau.
• 4.7 out of 5.0 stars (from over 8,000 reviews) on Sitejabber. 

Positive ASAP Tickets’ reviews praise helpful customer service and fast and simple service. 

On Trustpilot, many reviewers call out specific reps who helped them book tickets. 

Some customers highlight feeling listened to and supported before or during purchase, and note that agents were helpful with ticket changes and finding affordable flights.

Negative reviews mention refund issues, ticket problems (such as tickets allegedly being cancelled at the last minute or customers finding out they had no valid ticket at the airport), misleading pricing (requests to pay additional fees), and poor post-sale support.

On online forums like Reddit, people report very varying experiences.

Some people say they’ve been using ASAP Tickets for a long time and never had a problem.

For example, one person wrote:

“I have tried ASAP tickets twice and can confirm i have never had any issue with them.”

However, most people’s reviews on forums lean more negative. 

Numerous people report that they received little support from the company when they encountered issues.

Several people also note that if you share your contact details with the company, you will likely receive a lot of calls and emails from them.

One person said:

“I recently asked for a quote and received 20 calls on my cell. One call was at 12:30 am. I told them that I wanted a written quote that they can e mail to me and they just kept calling. I blocked their number and they called on a different number.”

Someone claiming to work at ASAP Tickets said that if that happens, your best bet is to answer the phone and ask to close your travel request.

“I started working there recently. The problem with the company is that once you give your contact info and don’t respond, ur number will be passed anonymously between thousands of reps. If you no longer need their help, answer the first rep that calls you and clearly ask to close your active request.”

ASAP Tickets is Better Business Bureau (BBB) accredited and holds an “A+” rating. BBB ratings consider consumer complaints, transparency, and a company’s responsiveness to customers.   

The company has received a total of 735 complaints as of the time of writing, 258 of which have been closed in the past 12 months. 

People complain about sudden cancellations despite initial booking confirmations, refund disputes and partial refunds, misrepresentation by sales agents, and poor customer support. 

Class actions

A proposed class action, filed in 2024, alleges that ASAP Tickets’ parent company, International Travel Network, sells overpriced “trip protection” that promises refunds for sick travelers and their companions but refuses to refund companions despite contract terms saying otherwise. 

Security

In its privacy policy, ASAP Tickets describes its security measures.

It says that its “systems are configured with data encryption, or scrambling technologies and firewalls constructed to industry standards.”

The company also uses Secure Sockets Layer (SSL) technology to protect your personal information.

It provides access to your data only to people within the organization or service providers, in accordance with ASAP Tickets’ privacy policy. 

ASAP Tickets also notes that it has procedures in place to address suspected breaches and will notify affected customers and any applicable regulators. 

There have been no major publicly disclosed data breaches of ASAP Tickets at the time of writing. 

Privacy

ASAP Tickets explains in its privacy policy the kind of information it collects, for what purposes, and with whom it shares it. 

It may collect the following personal information:

• Identifiers or identity data: First name, middle name, last name, alias, postal address, unique personal identifier (cookie), date of birth, IP address, passport or ID data (number, expiry, country of issuance, nationality), and other similar identifiers.
• Contact data: Billing address, delivery address, email address, and telephone numbers. 
• Commercial information: Requested price quotes, products or services purchased, other purchasing or consuming histories or tendencies, bank account details, payment card details, and transaction data. 
• Network activity information: Login data, browser type and version, browsing history, search history, time zone setting and location, browser plug-in types and versions, operating system, and usage data. 
• Geolocation data: Country, state, and city. 
• Audio and electronic information: Call records and email threads. 
• Inferences: Your preferences, characteristics, psychological trends, behavior, attitudes, intelligence, and feedback and survey responses. 
• Special categories of personal data that could reveal sensitive information: Racial or ethnic origin, religious or philosophical beliefs, sexual orientation, health or disability information (e.g., meal/seat preferences, insurance claims, car rentals for persons with disabilities, special rooms in hotels, etc.), immigration or citizenship details. 

The company notes that when it comes to sensitive information, it will use it only to provide services requested by you and for security and safety purposes. 

ASAP Tickets collects this information directly from you (e.g., forms, bookings, chats, emails), automatically (e.g., cookies and tracking tools), and from third parties (e.g., social login providers, service providers, and loyalty programs).

The company may use your data to process bookings and payments, provide travel services and customer support, and communicate with you about bookings, changes, alerts, and confirmations.

It may also use it for marketing and promotional communications, as well as for personalising offers, ads, and platform content. 

Plus, for improving services, security, fraud prevention, and analytics, and for meeting legal, regulatory, and tax obligations. 

Additionally, for handling disputes and enforcing legal rights.

ASAP Tickets says it may contact regular customers (those who requested quotes or purchased services). It also says you can unsubscribe from marketing emails and texts at any time.

The company may share your data with associated companies and corporate affiliates, service providers, travel partners (such as airlines and hotels), business partners, authorities or regulators (when legally required), and others if you publicly share itineraries or reviews.

ASAP Tickets may also share aggregated (non-identifiable) data. 

The company processes and stores data in the United States and other countries. 

It says it will keep your personal data only as long as necessary for business, legal, or regulatory reasons. However, it may retain data longer if there is a complaint or potential legal dispute.

Depending on where you reside, you may have certain privacy rights, like the right to request access to your data, request corrections, request deletion, opt out of selling/sharing personal data, opt out of marketing communications, and file complaints without discrimination.

ASAP Tickets uses essential, functional, analytics, and advertising cookies.

It does not currently respond to “Do Not Track” browser signals.

So, Should You Use ASAP Tickets?

Depends.

If you prioritize price over flexibility, ASAP Tickets may be a good option.

However, if you anticipate needing to change your flight or want direct control over your booking, it is often safer to book directly with the airline.

How to Use ASAP Tickets Safely and Privately 

• Don’t overshare unnecessarily. Only provide the required information when requesting quotes or booking travel with ASAP Tickets. Anything you provide in chats, emails, or calls may be stored in your customer profile.
• Make your communication preferences known. ASAP Tickets relies heavily on phone calls and follow-ups. If you don’t want ongoing contact, ask for “one-time communication only” and opt out of future calls, texts, or emails during the call or by replying STOP to SMS. 
• Use a dedicated email for travel. Use a dedicated travel email address rather than your main personal or work email to limit your exposure if your data is shared with vendors or partners.
• Limit ad tracking and personalization. ASAP Tickets uses cookies and targeted advertising. To reduce tracking, adjust browser cookie settings and opt out of ad personalization via Google and Facebook. Of course, keep in mind that opting out reduces targeted ads, not ads entirely.
• Understand where your data will be stored and processed. As per ASAP Tickets’ privacy policy, your personal data may be stored or processed in the United States or other countries. This may allow authorities to access it under local laws.
• Exercise your privacy rights. Depending on where you live, you may be able to request a copy of your data, ask for corrections, request deletion (with legal exceptions), and opt out of selling/sharing personal information. 
• Be aware of what you can’t control. According to ASAP Tickets’  policy, it does not honor “Do Not Track” browser signals, and blocking cookies may break site functionality. Knowing this helps you decide if and how to use the service.
• Close requests to stop unwanted contact. Once you request a quote from ASAP Tickets, your contact information may allegedly circulate among many sales reps. If you decide not to book, answer one call and clearly say, “Please close my active travel request and stop contacting me.”
• Verify tickets directly with the airline. After booking, use the airline confirmation code to verify your ticket directly on the airline’s website. Make sure to confirm your name, flight number, dates, and ticket status. To be extra safe, recheck your ticket 24-48 hours before scheduled departure. 
• Be careful with “Trip Protection” and extras. There is a proposed class action alleging refund issues related to trip protection. Before purchasing add-ons, ask for the full policy terms, clarify exactly who is covered and under what conditions, and save copies of the terms at the time of purchase. 
• Use payment methods that have strong consumer protection. Opt for credit cards over debit cards or wire transfers if possible, as these tend to provide chargeback rights and better dispute handling if tickets are canceled or misrepresented.
• Treat ASAP Tickets as an intermediary. ASAP Tickets is a middleman, not the airline. For important issues (for example, seat selection), confirm details directly with the airline and understand the airline’s own policies, not just ASAP Tickets’ policies.