Is Homeaglow a Scam?

If you’re thinking of using Homeaglow, you need to know: Is Homeaglow a scam? 

Below, we explain whether Homeaglow is a scam and discuss some steps you can take to improve your safety when using this platform. 

What Is Homeaglow?

Homeaglow is a platform that connects people with cleaners.

You can choose from various cleaning services, including house cleaning, deep cleaning, maid services, same-day cleaning, one-time cleaning, room cleaning, apartment cleaning, housekeeping, and move-out/in cleaning. 

There’s a list of background-checked cleaners you can choose from (i.e., you can see their profiles and reviews). 

The first time you book a cleaning service through Homeaglow, you can get a discounted price. To keep getting discounted rates, you need to subscribe to the ForeverClean membership, which auto-renews every month until you cancel it. 

Is Homeaglow a Scam?

No, Homeaglow is not a scam. It’s a legitimate platform that connects people with cleaners. However, how Homeaglow advertises its services may be misleading. 

According to Truth In Advertising, Homeaglow says you can get your entire home cleaned for just $19. However, as you proceed with the booking process, it becomes clear that $19 will only provide three hours of cleaning (perfect for a 1-bedroom/1-bathroom house, according to the website). 

More importantly, the $19 cleaning fee isn’t the only fee you’re charged. Homeaglow automatically enrolls everyone into a six-month ForeverClean membership. If you want to cancel it before the six months are up, you have to pay a termination fee. 

As a result, Homeaglow doesn’t get great reviews.

For example, the website Peacock Parent gives Homeaglow a rating of 1 out of 5 stars. 

User reviews of Homeaglow are very mixed:

• 4.4 out of 5.0 stars (from 9,626 reviews) on Trustpilot.
• 2.7 out of 5.0 stars (from 1,942 reviews) on Yelp.
• 4.7 out of 5.0 stars (from 94 reviews) on REVIEWS.io.  
• 2.0 out of 5.0 stars (from 2,662 reviews) on Pissed Consumer.
• 1.2 out of 5.0 stars (from 29 reviews) on Sitejabber.  
• 1.03 out of 5.0 stars (from 1,081 reviews) on the Better Business Bureau. 

On online forums like Reddit, user reviews are mostly negative.

People mainly complain about Homeaglow signing them up for a monthly membership that, if they cancel, results in them being charged a fairly hefty termination fee. 

Many people say they had no idea they would be enrolled in a monthly membership. 

The membership and termination fees are in Homeaglow’s terms of service.

Homeaglow states that membership auto-renews monthly unless you cancel it beforehand and that canceling early may result in an early termination fee. Membership fees are non-refundable.

If you cancel within 6 hours of the scheduled cleaning appointment, you may be charged a $40 cancellation fee. If your cleaner can’t complete a cleaning session due to being locked out of your home, you may be charged for the appointment in full. 

Some people say that the cleaning service they received was disappointing. 

However, you can’t complain to Homeaglow because its terms of service say the company is not responsible for the quality or outcome of third-party cleaning services.

Services are offered “as is,” with no guarantees or warranties. You take on all risk when using Homeaglow. 

Homeaglow is not Better Business Bureau accredited. 

Security

In its terms of service, Homeaglow details its theft and damage policy.

In case of theft or damage, you first need to reach out to your cleaner. You can involve Homeaglow to mediate, but you have to accept that its decisions are final. 

You must report a claim within 30 days after the cleaning service was provided.

There are several exclusions, including cash, sentimental items, certain valuables, and undocumented losses.

Homeaglow does not store payment card information. Instead, this information is securely transmitted to a third-party payment processor. 

In its privacy policy, Homeaglow says it has “a variety of security measures” in place, but it does not specify what these are. 

Privacy

Homeaglow explains the kind of data it collects, why, and with whom it shares it in its privacy policy.

The company collects the following personal information directly from you:

• Identifiers, e.g., name, phone number, date of birth, and Social Security number. 
• Categories of personal information under California law, e.g., name, postal address, employment, bank account number, and signature.
• Characteristics of protected classifications under state or federal law, e.g., demographic data.
• Commercial information, e.g., products/services you purchased and information about your home (like number of rooms). 
• Internet or other network activity information, e.g., browsing history and search history.
• Geolocation data.
• Audio, electronic, or visual data, e.g., video recordings you share with customer support.
• Professional or employment-related information. 
• Inferences drawn from above categories of information. 

The categories of sensitive personal information it collects include social security numbers, account log-ins, precise geolocation data, and contents of communications. 

Homeaglow also collects information your browser sends when you visit Homeaglow sites and device information, like your device’s IP address. Plus, it collects information from third parties (e.g., if you access Homeaglow through Facebook or Google) and background check providers (if you’re a cleaner).

It uses this information to match you with cleaners, manage bookings, process payments, verify identities, communicate with you, comply with laws, report crimes, cooperate with law enforcement, prevent fraud, and for marketing, personalization, and performance analytics.

Homeaglow may share your information with cleaners (e.g., your address and job details), vendors, affiliates, third-party marketing and advertising platforms, law enforcement or government (if legally required), and in business transactions (e.g., mergers). 

The company may also share your anonymized data freely for analytics or research. 

It will keep your personal information “for so long as necessary” (i.e., it does not provide specific timelines).

Depending on where you live, you may have the following privacy rights:

• Right to know and portability, i.e., ask to see what information Homeaglow has collected about you in the preceding 12 months. 
• Right to delete, i.e., ask Homeaglow to delete the personal information you’ve provided. 
• Right to correct, i.e., request Homeaglow to correct inaccurate personal information it has about you.
• Right to opt out of sales and sharing, i.e., ask Homeaglow not to share or sell your personal information for targeted advertising.
• Opt out of cookies and sale/sharing using online tracking technologies.
• Limit the use of sensitive personal information, i.e., direct Homeaglow to only use this information to provide goods or services, or as otherwise permitted under applicable law (though Homeaglow says that it only uses your sensitive data for these purposes anyway). 
• Ask for information about the disclosure of your personal data to third parties for their direct marketing purposes.
• Opt out of the processing of personal information for profiling.

Homeaglow does not honor most browser-based “Do Not Track” settings.

As per Homeaglow’s terms of service, by using the company, you agree to receive calls and texts, including auto-dialed or pre-recorded messages, even if you are on the Do Not Call registry.

In 2025, a class action lawsuit was filed in Texas, accusing Homeaglow Inc. of violating the Telephone Consumer Protection Act by making repeated, unsolicited robocalls to consumers even after multiple requests to stop. 

So, Should You Use Homeaglow?

Depends on your needs. 

If you need a cleaner on an ongoing basis and are happy to enroll in a six-month membership, Homeaglow might be a good idea. 

On the other hand, if you want to hire a cleaner without being locked into a subscription, consider other platforms or local, independent cleaners instead. 

How to Use Homeaglow Safely and Privately

• Know the $19 limitations. When you sign up for the $19 offer, you are also automatically enrolled in Homeaglow’s ForeverClean 6-month membership. You must keep this membership for 6 months. If you don’t, you’ll be charged an early termination fee.
• Use a masked email address. This helps keep your primary inbox free of spam. 
• Use a masked phone number. In its terms of service, the company says that by enrolling in its services, you agree to receive calls and texts, including auto-dialed or pre-recorded messages, even if your number is on the Do Not Call registry. To avoid robocalls, use a masked or burner phone number. 
• Opt out of tracking and marketing. You can do this by clicking the “Do Not Sell or Share My Personal Information” in the footer of Homeaglow’s website. 
• Secure personal items. Don’t leave any valuables out and consider locking personal/sentimental items before the cleaner arrives. Read Homeaglow’s ‘Theft and Damage’ policy (in its terms of service) to understand its exclusions and the company’s involvement if something goes missing/is damaged. 
• Turn off app permissions. If possible, avoid using the Homeaglow app, as it may track your location, device identifiers, and other personal information. However, if you need to use it, ensure that you turn off location permissions and access to the microphone and camera (unless necessary for a call). 
• Use a virtual payment method. This can help you avoid automatic charges and limit your exposure in case of a breach.