Is Ticket Center a Scam? 

If you’re thinking of using Tickets-Center.com, you need to know if it’s safe. Is Tickets-Center.com a scam? 

Below, we explain whether Tickets-Center.com is a scam and discuss some steps you can take to improve your safety when using this ticket platform. 

What Is Ticket Center?

Tickets-Center.com operates as an online resale platform where individual sellers or brokers list tickets for sale.

Tickets‑Center facilitates the transactions; they don’t own inventory and aren’t affiliated with venues or artists. 

Pricing can be above or below face value, and all sales are final with no refunds available. 

Tickets-Center.com has the following disclaimer on its website:

“This website is independently owned and operated and is not affiliated with any official venue or event box office, official venue or event website, and this website is not the licensed ticket agent of any official box office. Prices may be above or below face value. Tickets are listed by independent resellers and made available through a third-party platform.”

Is Ticket Center a Scam?

Tickets-Center.com is not a scam. It’s a legitimate ticket reseller. 

However, Tickets-Center.com gets mostly negative reviews from customers:

• 2.7 out of 5.0 stars (from 1,226 reviews) on Trustpilot.
• 1.0 out of 5.0 stars (from 5,135 reviews) on Consumer Affairs. 
• 1.6 out of 5.0 stars (from 1,586 reviews) on Sitejabber.
• 3.4 out of 5.0 stars (from 1,892 reviews) on ResellerRatings.
• 2.9 out of 5.0 stars (from 10,054 reviews) on Better Business Bureau. 

People commonly complain about unprofessional and unhelpful customer service, ticket cancellations right before the event, and large service and delivery fees. 

Almost every user also reports that the platform overcharges for tickets.

That said, most people on online forums say they did get their tickets. For example, one person noted: “I did overpay for the tickets because they are a reseller, but the seats were valid and we got into the show with no problem.”

In its terms of service, Tickets-Center.com says that tickets may be delivered as late as 1 hour before the event.

Other points from the terms of service that you should be aware of include the following: 

• Once you place an order, it’s irrevocable (you can’t cancel it).
• If an event is postponed or rescheduled, there are no refunds. Your ticket is just valid for the new date.
• Even for canceled events, you usually get store credit, not a cash refund (unless they decide otherwise).
• Insurance fees are never refundable.
• They can replace your tickets with “comparable or upgraded” seats, at their sole discretion.
• They reserve the right to cancel any order at any time, for any reason, and will refund only the amount paid.

Tickets-Center.com is not Better Business Bureau (BBB) accredited. The platform has received 2,794 complaints over the past three years, with 747 resolved in the last 12 months. (Read our review “Is BBB a Scam?”)

Security

We were unable to find much information about the security measures of Tickets-Center.com.

In its privacy policy, it says its policy is to use “reasonable and appropriate administrative, technical, and physical safeguards to protect information we have about you,” but it does not specify what these measures are, though it says it reviews them periodically.

It also says it requires its third-party service providers to maintain security measures. 

Privacy 

Tickets-Center.com details the type of data it collects, why it collects it, and with whom it shares it in its privacy policy.

It collects the following information:

• Individual identifiers, such as name, address, phone number, and email address.
• Commercial information, such as purchase and sale information related to your ticket purchase, including payment details.
• Automatically collected information, such as browser type, device type, and IP address.
• Inferences drawn from personal information.
• Geolocation data.
• Internet or other network activity information, such as browsing history, website activity, or session IDs. 

It collects this data to fulfill orders, prevent fraud, and for marketing, security, and service quality purposes. 

Tickets-Center.com shares this information with payment processors, ticket resellers, fraud prevention providers, and marketing partners. 

The platform may also use your data for other purposes with your consent and for analytics (de-identified/aggregated data). It may also be used or shared for legal obligations or in the event of a sale, merger, or acquisition. 

Tickets-Center.com says it will retain your personal information indefinitely, except as required or requested by you under applicable law. 

Depending on where you reside, you may be able to exercise privacy rights. 

Even if you ask Tickets‑Center.com to stop using your personal information to provide services (like processing ticket orders or sending updates), they may still keep and use some of your data for other reasons, such as analytics, legal compliance, investigating claims, resolving disputes, and enforcing agreements.

In practice, this means they won’t fully delete all your information upon request. They’ll stop using it for regular business/marketing, but they’ll still keep the portions they believe are needed for legal, security, or business integrity reasons.

You can opt out of Tickets-Center.com marketing emails by following the instructions in the messages or contacting them via mail/email.

The website does not honor the Do Not Track setting. 

So, Should You Use Ticket Center?

Probably not, unless you can’t find tickets to the event you want to go to anywhere else. 

Curious about other event ticket platforms? We’ve written guides for the following: 

• Is Vivid Seats a Scam?.
• Is Seat Geek a Scam?
• Is StubHub a Scam? 
• Is Ticketmaster a Scam?

How to Use Ticket Center Safely and Privately

• Try official sources first. Check the official venue site and other ticket platforms before resorting to Tickets‑Center.com. Use Tickets‑Center.com only if no other options exist.
• Use a credit card. Credit cards give you dispute rights if tickets don’t arrive or are invalid. Avoid using debit cards, which directly withdraw money from your account.
• Research the event and its prices. Verify the face value of tickets through the venue’s official page. Expect higher costs through Tickets-Center.com.
• Screenshot everything. Save the ticket listing, confirmation page, and all email receipts.
• Watch for hidden fees. Service and delivery charges are often added late in checkout. Compare the final cost against the original listing before confirming.
• Check delivery expectations. Delivery can happen as late as 1 hour before the event.
• (Potentially) Reconsider insurance. Ticket insurance is billed separately and is non‑refundable. 
• Use a burner email or alias. Create a dedicated email address for Tickets-Center.com or use a masked one to reduce spam.
• Confirm tickets promptly. As soon as you receive tickets, check them (QR code, barcodes, section/row).
• Contact support early if issues arise. If you don’t get tickets 48 hours before the event, Tickets-Center.com’s terms of service recommend calling them. Document your call (time, date, rep name).
• Get proof if denied entry. If you can’t get into the event, ask venue staff for written proof of denial. Without proof, you may not qualify for a refund, as per Tickets-Center.com terms of service.
• Limit data sharing. Use a secondary phone number (like Google Voice) when possible.
• Don’t overshare. Only provide the required details.
• Block tracking. Use a privacy‑focused browser with ad/tracking blockers and clear cookies after checkout to avoid retargeting ads.
• Opt out of marketing. Unsubscribe from marketing emails.