Is TickPick a Scam? 

If you’re thinking of using TickPick, you need to know: Is TickPick a scam? 

Below, we explain whether TickPick is a scam and discuss some steps you can take to improve your safety when using this site. 

What Is TickPick?

TickPick is an online “no-fee ticket site” launched in 2011.  

Users can use the TickPick platform to buy and sell tickets for live events, such as concerts, sports games, and theater. 

The platform has a Deal Score system (A+ to D), with listings ranked based on a mix of price and seat quality. 

TickPick charges zero service fees on the buyer side. The price you see is the price you pay. 

Is TickPick a Scam?

No, TickPick is not a scam. It’s a legitimate ticket marketplace.

User reviews of TickPick are positive: 

• 4.7 out of 5.0 stars (from 3,110 reviews) on Trustpilot.
• 4.8 out of 5.0 stars (from 6,251 reviews) on the App Store.
• 4.8 out of 5.0 stars (from 37,813 reviews) on Google Play.
• 4.43 out of 5.0 stars (from 949 reviews) on Better Business Bureau.
• 4.7 out of 5.0 stars (from 3,301 reviews) on Sitejabber.   
• 4.84 out of 5.0 stars (from 2,828 reviews) on ResellerRatings. 

On online forums like Reddit, people also report positive experiences with TickPick.

The general consensus is that TickPick is a good marketplace for buying event tickets. 

For example, one person said: “Tickpick is probably my favorite of the sites.” 

Most people note that though TickPick advertises no fees, the reality is that they are baked into the ticket price.

As one user wrote: “FYI – it [TickPick] advertises no fees, but ticket prices can still be just as much as stubhub and seatgeek. The seller just bakes the fees into the ticket coast in tickpick.”

On the other hand, though they seem to be in the minority, some people warn that in their experience, the prices on TickPick are higher, and their customer service is unreliable. 

TickPick is Better Business Bureau (BBB) accredited and has an “A” rating. It has received 418 complaints in the last three years, 198 of which have been resolved in the last 12 months. (Read our review “Is BBB a Scam?”)

BestPrice Guarantee

TickPick is so sure it offers the best prices for tickets that it has a “BestPrice Guarantee.”

If you find the same seats on a competitor’s platform for cheaper within 30 minutes of buying them, TickPick will give you 110% of the price difference back as credit in your TickPick account that you can use toward future ticket purchases.

This is subject to TickPick’s terms and requirements and user agreement. 

For example, its user agreement states that credit is capped at $200 and expires after 365 days, with many exclusions (e.g., promo codes, loyalty discounts, certain resellers). 

BuyerTrust Guarantee 

TickPick also has a “BuyerTrust Guarantee.”

The platform guarantees that you will receive your tickets in time for the event and that they will be authentic and valid. In the unlikely scenario that the ticket is not valid, they provide a phone number for their customer service and urge you to call immediately. 

If the event is canceled, TickPick will give you a refund or credit your order. If there’s an emergency, they will work to replace your tickets with tickets of the same or even better quality. 

User Agreement

In its User Agreement, TickPick says that it’s not responsible for:

• Invalid tickets.
• Sellers not delivering tickets.
• An event being cancelled/rescheduled.
• You suffer losses like travel or hotel costs.

All ticket sales are final once they’re confirmed. 

It can cancel transactions (even confirmed ones) for pricing errors, suspected fraud, or other reasons, sometimes without notice.

Security

We could not find much information on TickPick’s security practices.

In its privacy policy, TickPick says it “maintains administrative, technical and physical safeguards designed to protect the user’s Personal Information.” 

It does not go into detail as to what these safeguards are. 

Privacy

TickPick explains the kind of information it collects, for what purposes, and with whom it shares it in its privacy policy.

It collects the following data:

• Personal details: name, email, phone number, address, date of birth.
• Payment information: billing address, credit/debit card info (used only to complete purchases).
• Account details: photos you upload, Google profile photo if linked.
• Device & usage data: IP address, browser info, cookies, location (via GPS or Wi-Fi).
• Activity data: browsing history, pages visited, clicks, and interactions with emails.
• Location data: may be collected for fraud prevention and app features.
• Customer support data: data you share when contacting TickPick, including recorded calls.
• Third-party data: TickPick may get additional information from social media, partners, or public sources.
• Business contacts: information collected in professional dealings.

TickPick uses this information to operate and improve its platform, process tickets and gift card purchases, and send updates/confirmation/promotions/support messages. 

It also uses it for marketing, advertising, identity verification, fraud prevention, security, dispute resolution, and employment applications. Plus, to run promotions/contests/surveys and meet legal requirements. 

The company may share your data with service providers, event providers, business partners, legal authorities, and during mergers/acquisitions, as well as with your consent. 

TickPick says it only keeps your data for as long as needed for business, legal, or security reasons. After that, your data will be deleted unless it’s not possible to do so for technical reasons, in which case, TickPick will put in place “appropriate measures to prevent any further use of such data.” 

Sensitive data may be kept for shorter periods.

Your data may be stored outside your country (e.g., the U.S.).

It states that it doesn’t sell information under California law, except for certain data collected through cookies and targeted advertising.

TickPick does engage in sharing data for advertising (e.g., with ad partners).

Depending on where you live, you may be able to exercise privacy rights like your right to data portability or data deletion. 

As per its User Agreement, by signing up to TickPick, you agree to receive recurring automated texts, calls, and push notifications.

You can opt out of TickPick’s marketing communications after you start getting them. 

So, Should You Use TickPick?

Probably. TickPick gets good customer reviews, particularly regarding its transparent pricing. 

That said, note that, as per its User Agreement, if something goes wrong, your recourse may be limited.

Curious about other event ticket platforms? We’ve written guides for the following: 

• Is Vivid Seats a Scam?.
• Is Seat Geek a Scam?
• Is StubHub a Scam? 

How to Use TickPick Safely and Privately

• Limit the amount of personal information you share. Provide only the required details when signing up and avoid linking social media accounts to TickPick (they’ll collect more data if you do).
• Adjust notification settings immediately. After signing up, go into your TickPick account settings and opt out of marketing texts, calls, and push notifications. Reply STOP to any unwanted TickPick texts.
• Use a secondary email address. Create a dedicated email for ticket purchases to keep spam and promotional emails away from your main inbox. 
• Control location data. If using the mobile app, deny continuous GPS access. Instead, allow location only while using the app (or turn it off entirely) to prevent unnecessary tracking.
• Review cookie and ad tracking settings. Use your browser’s privacy settings or an extension to block third-party trackers. TickPick shares some data with advertising partners.
• Use a credit card, not a debit card. Credit cards give you stronger chargeback rights if your tickets are invalid or don’t arrive. Avoid payment apps or prepaid debit cards, which offer less protection.
• Monitor your billing statements. TickPick requires you to dispute any of its charges within 7 days. Set a calendar reminder to check your statement after any purchase.
• Take screenshots of your ticket order. Save confirmation emails, seat details, and TickPick’s BuyerTrust Guarantee for proof in case of disputes.
• Double-check event details. Venues sometimes change layouts, dates, or times. Confirm details directly with the venue before traveling.
• Verify tickets ASAP. As soon as you receive them, make sure they match what you purchased. Report any discrepancies immediately. 
• Opt out of arbitration within 30 days. Send a written opt-out notice (as per the User Agreement) if you want to keep your right to sue in court or join class actions.
• Act quickly if issues arise. TickPick can cancel orders for suspected fraud or pricing errors. Call their customer service immediately if something looks off.
• Know your refund limits. Refunds are generally only for cancellations (not postponements). For canceled events, follow TickPick’s instructions quickly to claim a refund or credit.
• Compare ticket prices across platforms. Even though TickPick has “no fees,” the ticket price may be inflated. Cross-check with other ticket platforms to ensure you have the best price. 
• Use TickPick on your desktop instead of the app. Apps often collect more device and location data. Browsers give you more control over privacy settings.
• Stay on top of your TickPick credit. Credits expire in 365 days. If you receive them (e.g., via BestPrice Guarantee), set a reminder to use them before they disappear.