Is Yoga Go a Scam?

If you’re thinking of using Yoga Go, you need to know whether it’s safe. Is Yoga Go a scam? 

Below, we explain whether Yoga Go is a scam and discuss some steps you can take to improve your safety when using this fitness app. 

What Is Yoga Go?

Yoga Go is an app for yoga and other workouts. 

It offers personalized yoga plans that are marketed on its website as being especially good for beginners or those worried about straining or hurting themselves, as well as other fitness experiences, including pilates, meditation, and more.

The app is subscription-based (though it’s free to download) and has more than 2,000 low-intensity exercises in its library, with sessions ranging from 7 to 30 minutes long. 

It is owned by Welltech Apps Limited, based in Limassol, Cyprus.

Is Yoga Go a Scam?

No, Yoga Go is not a scam. It’s a legitimate fitness app. However, it may not be suitable for everyone, and its reviews are mixed. 

For example, user reviews of Yoga Go on review platforms are uneven as of this writing:

• 3.8 out of 5.0 stars (from over 9,500 reviews) on Trustpilot.
• 4.6 out of 5.0 stars (from over 85,000 reviews) on the App Store.
• 4.6 out of 5.0 stars (from over 130,000 reviews) on Google Play. 
• 1.25 out of 5.0 stars (from over 40 reviews) on Better Business Bureau. 

Positive reviews note that the app is easy to download and use and provides a simple way to start a new exercise routine. Several users praise Yoga Go’s customer service. 

Negative reviews say it’s hard to copy the movements that are shown on the app. Others cite dissatisfaction with billing practices and transparency regarding trial cancellations.

On online forums like Reddit, people report mostly negative experiences with Yoga Go. 

Many users say they were charged unexpectedly after enrolling in a trial and then finding it very difficult to cancel the subscription, and being denied returns. Others say the pricing is deceptive, with some alleging that they were charged more than they thought they would be. 

Several people report that the app itself isn’t great and that the instructors appear to be AI-generated avatars rather than live-action instructors (though real people supposedly appear in ads for Yoga Go) and the exercises are basic and repetitive. The app is also allegedly difficult to navigate, and the customer service is unhelpful. 

Yoga Go is not Better Business Bureau accredited at the time of writing and holds a “C+” rating. BBB ratings are a reflection of how the BBB thinks a company interacts with its customers. 

As of this writing, Yoga Go has received a total of 200 complaints on the BBB site in the last three years, 51 of which have been resolved in the past 12 months. 

The most common complaint is about being charged without authorizing payment. 

There is currently one alert on Yoga Go’s BBB profile. It was issued in 2023 by the BBB, which reported that they’ve identified a pattern of complaints against Yoga Go. 

Specifically, the alert says that the app implemented transactions that were not authorized by individuals, misled customers about its terms and conditions, and did not address customer issues or cancellation requests. 

Yoga Go responded by saying it’s already in the process of canceling unwanted subsections and refunding customers. 

Yoga Go security

In its terms of use, Yoga Go briefly mentions its security measures.

It says that it “endeavors” to use “reasonable security measures to protect against unauthorized access to your user account,” but notes that it cannot guarantee absolute security. 

On its Google Play page, Yoga Go adds that it encrypts user data in transit and allows users to request that their data be deleted. 

Yoga Go privacy

Yoga Go explains in its privacy policy the kind of data it collects, why, and with whom it shares it.

It collects the following information:

• General information (e.g., name, age, birth year, phone number, education, and other data you may provide).
• Customer support and other communications.
• Your choices as a user (e.g., cookie-related privacy settings).
• Feedback (if you provide it).
• Usage information (e.g., your activity on the website).
• Device-related information (e.g., IP address, browser information, time zone, and language).
• Log and troubleshooting information. 
• Information from third parties (e.g., LinkedIn plug-in if you apply for a job with Yoga Go).

The company uses this data to process job applications (contract basis), improve its website, provide customer support, defend legal claims, maintain security, and communicate with you. 

It says it doesn’t make decisions based solely on automated processing.

The company shares your data with Google Analytics, customer support agents, app development partners, affiliated companies under the same ownership, and public authorities (when required to legally).

Yoga Go states that it uses strictly necessary cookies and performance/analytics cookies. Third-party cookies come from partners like payment processors and ad networks. You can manage cookie preferences through your browser settings.

It keeps your data as long as needed for stated purposes. 

You can request that it delete your information, but Yoga Go may still retain some of your data for legal obligations, backup archives, or legitimate interests like defending legal claims. 

If it needs to retain your data even after you ask for it to be deleted, Yoga Go says it will make sure that your data isn’t used for conflicting purposes, like advertising to you. 

Depending on where you live (like California or Europe), you may have certain privacy rights, like the right to access or delete your data. 

Yoga Go does not respond to “Do Not Track” signals.

So, Should You Use Yoga Go?

Depends.

Yoga Go is a legitimate fitness app with solid ratings on major app stores and useful beginner-friendly workouts. 

However, the mixed reviews and recurring complaints about billing, trial auto-renewals, and cancellation difficulties mean you should approach it cautiously.

How to Use Yoga Go Safely and Privately 

• Double-check the terms of your subscription before you start a trial. Read pricing, renewal terms, and cancellation rules carefully to avoid unexpected charges after the trial ends.
• Keep your Yoga Go account secure. Use a strong password and don’t reuse it anywhere else on the web. 
• Use a virtual or masked payment card. These cards can reduce your financial risk if billing disputes happen.
• Minimize how much information you share with the app. Only enter the information that’s absolutely required (e.g., your email) and don’t share any optional details like work experience.
• Use a separate or masked email address. Doing so can reduce your exposure in the event of a security incident. If you’re a DeleteMe user, you can use our masked email address. 
• Adjust browser cookie settings and clear them periodically. This helps you limit analytics tracking. 
• Opt out of marketing. Click the unsubscribe link or object to direct marketing to stop getting promotional emails.
• Don’t overshare with customer support. Only share the minimum data required when you get in touch with customer support, and in particular, avoid sensitive documents unless absolutely required.
• Don’t link third-party accounts. These can transfer additional personal and professional data.
• If you ask to cancel your subscription, save proof of having done so. Keep screenshots or confirmation emails when canceling to support disputes if charges continue.
• Exercise your privacy rights. Depending on where you live, you may be able to see what data Yoga Go has about you, request that they delete it, and more. 
• Request that Yoga Go delete your information when you stop using the app. But know that Yoga Go may keep some of your data for legal reasons.