When it comes to securing your personal information, Internet privacy services each have their benefits and drawbacks. All in all, you want to find an organization that provides a lot of transparency on services offered, but also cost effective for long-term membership.
In order to make this decision, you need the whole picture of a company’s features, from pricing tiers to customer service practices. That’s why we’ve compiled this comprehensive comparison of DeleteMe and top data-privacy service, IDX.
For the purposes of this analysis, we’ll look at important factors like:
- Company background and track record
- Service offerings and processes
- Full pricing options for both company services
- Availability and effectivity of customer support
Like DeleteMe, IDX offers data-deletion services from different data-broker websites. However, IDX service offerings don’t seem quite as straightforward, and the website can be confusing and overwhelming. Keep reading for our full comparison.
IDX is a data breach prevention and response company that also specializes in data deletion. It was founded in 2003, and was acquired by ZeroFox in 2021. Currently, the companies work in tandem to deal with various cybersecurity threats at all stages.
A highly regarded and trusted privacy company, IDX has a four-star rating on PCMag.
Created in 2011 by Abine Inc., DeleteMe’s inception was in response to the increasingly complex privacy issues plaguing the modern Internet. Its singular focus: removing your personal data from anywhere you don’t want it displayed.
DeleteMe has removed more than 35 million personal records from the Internet since it began, and holds a rating of 4.7 on SiteJabber, based on nearly 800 reviews.
Scope of services
You might need to do some digging to get a clear explanation of what IDX can do for you.
Besides automated data removal from 100+ data brokers, IDX also provides password management, VPN, private browsing via DuckDuckGo, and a tracking blocker. The company also provides social media and dark web monitoring, fraud protection, and recovery services for victims of identity theft. As part of higher service tiers, IDX also offers credit and court record monitoring, as well as SSN tracing.
DeleteMe’s services are straightforward, and our approach is transparent.
When you sign up for our service, our privacy experts search for your securely submitted information on 30+ standard data-broker sites, initiating opt-out requests where necessary. We also target 500+ additional sites on request, and perform continuous monitoring every three months for as long as you’re an active client.
Subscription plans and pricing
IDX has three plan tiers, ranging from basic monitoring to full-service privacy monitoring, management, and protection.
Each tier is available in monthly or annual billing cycles. Annual plans can save users 10%.
- IDX Identity Plan – $9.95 a month, or $8.96 a month billed annually ($107.52 total)
- IDX Privacy Plan – $12.95 a month, or $11.66 a month billed annually ($139.92 total)
- IDX Complete Plan – $32.90 a month, or $29.61 a month billed annually ($355.32 total)
As you can see, if you want all of IDX’s services, it can be quite expensive and out of the price range for many individuals who simply want their online data secured.
DeleteMe offers a flat rate for access to all our services, as well as reasonable pricing for individual plans, plus discounts for plans including five or more people.
- DeleteMe 1-Person Plan – $129 billed annually/$209 for two years
- DeleteMe 2-Person Plan – $229 billed annually/$349 for two years
- DeleteMe 5+ Person Plan – Contact customer support
- DeleteMe Business – Contact customer support
We also provide DIY opt-out guides for free, so even if you aren’t ready to invest in a privacy service to do the work for you, you can opt-out of common sites all on your own.
Customer support breakdown
IDX has an A+ rating with the Better Business Bureau (BBB), but they are not BBB accredited and there are no customer reviews. IDX customer satisfaction averages around four stars on most other customer and user review websites.
The customer service department does provide an online support form, though a timeline for a response is unclear. There’s also no real-time chat option on the website, but a phone number is provided, presumably for direct support. Operating hours are not listed.
Besides a 4.7 average on SiteJabber, DeleteMe also has a four-star rating on PCMag and a BBB-accredited A+ rating. You can contact support by email or online chat at any time, or by phone Monday through Friday, 9 AM to 8 PM Eastern Standard Time.
Conclusion: Which service is for you?
If you’re looking for a full-service privacy platform to protect your cybersecurity and provide insurance against identity theft, IDX has many useful service options.
However, for a legitimate contender in the marketplace, its price average is very high and its customer support structure is vague at best, even a little confusing.
DeleteMe, on the other hand, has a proven record of helping remove personal data from hundreds of websites for millions of satisfied customers.
We provide reliable support and constantly update our services to reflect the ever-increasing reach of our data-broker removal service scope.
The service you choose will certainly depend a lot on budget and situation, but making the choice to secure your online information in the first place is all that really matters.