Xfinity is a cable and Internet provider. While customers may receive genuine correspondence related to their accounts, many individuals and households report just receiving junk mail.
This marketing information from Xfinity can include flyers about internet offers, promotions about Xfinity mobile, or available upgrades for an account.
Fortunately, there are steps you can take to remove your details from Xfinity’s mailing list. What’s more, there are tips to ensure you stay off mailing lists for good.
How to unsubscribe from Xfinity’s mailing list
To opt out of Xfinity’s mailing list, you need to do so through their parent company, Comcast. They offer an online process to opt out of mail, email, calls, even in-person marketing.
If you’re already an Xfinity customer and wish to set your account to paperless, you can follow these instructions in your online account profile.
Also for customers, visit your My Account on the website and request to be added to the “Do Not Call List.” You can ask to be added to this list at any time.
Follow this link to go directly to Comcast’s marketing opt-out page. You will have to enter your information separately for each mailing list you’re opting out of.
How long it takes to stop receiving mail from Xfinity
According to Comcast, the Xfinity opt-out process will vary depending on the method of communication.
For direct-mail opt out, customers should allow 60 days to be removed from the mailing list. This means you may still receive junk mail in the meantime.
For email and telephone marketing, customers can expect their information to be removed within 30 days.
What to do if you keep receiving marketing material from Xfinity
If you’ve opted out and waited over 60 days, but are still receiving junk mail from Xfinity, here are some further options.
Start by sending junk mail back to Xfinity. If there is a return address, write “Refused: Return To Sender” on the front of the envelope and put it in the mailbox.
Contact Comcast customer service. You can make a formal complaint by calling 1-800-934-6489. For other methods of contact visit the Complaints Department.
Take your opt out a step further by signing up at the DMAchoice website. Pay $2 for ten years of coverage, with the option to stop all types of junk mail.
How to stay off Xfinity’s mailing list
First things first: when dealing with Xfinity or Comcast by mail, email, or phone, at any point in the future, make sure you don’t consent to receiving any future marketing.
While that’s a good start, it’s not a guaranteed method of stopping junk mail for good. That’s because companies use third-party data brokers to access your information.
Getting your personal data off data-broker platforms is the best way to stop junk mail. But, it’s a time-consuming process, with hundreds of active data brokers harvesting your information.
The most effective solution is to let DeleteMe do it for you. We’re data-broker removal specialists, and we guarantee that once your information is removed, you’ll see a huge reduction in junk mail and spam calls. Our plans start at just $10.75 per month. Click here for more details.
Will Simonds runs Senior Marketing Operations at DeleteMe, and is a steadfast privacy advocate who has a resolute dedication to online privacy solutions and helping people regain their privacy.
Since joining DeleteMe in 2015, Will has worked in a number of different roles.
From launching the DeleteMe affiliate program, creating and maintaining hundreds of opt-out guides, fine-tuning DeleteMe’s customer communications and improving website conversion efficiency, Will lives and breathes DeleteMe.
Will earned his BBA from Endicott College.